負責人道歉 大韓航空展開危機公關
- 發佈時間:2014-12-15 00:31:39 來源:經濟參考報 責任編輯:羅伯特
Korean Air Lines Co. chief Cho Yang-ho formally apologized Friday for the actions of his eldest daughter who triggered an uproar by ordering a crew member to leave a plane over an alleged breach of snack-serving protocol. Speaking at the carrier's main headquarters in western Seoul, the 65-year-old businessman asked for the public's forgiveness for the "foolish" actions of his daughter.
大韓航空控制人趙亮鎬上週五就其長女趙顯娥以派發零食不符規程服務為由驅趕空乘人員下機一事道歉。這位65歲的商業領袖在大韓航空位於首爾西部的公司總部表示,希望公眾能夠諒解女兒的“愚蠢行為”。(《南韓時報》)
大韓航空由韓進集團控股,是世界上最大的物流企業之一,除了大韓航空,後者旗下還包括韓進海運、韓進重工等知名企業。目前,趙亮鎬擔任韓進集團會長,趙顯娥在事件發生前為大韓航空副社長。
“I am making my apology as a father and head of Korean Air,” he said. His daughter will be removed from all her official posts, not only within Korean Air but other companies in the Hanjin Group.
“作為一個父親和大韓航空的負責人,我在這裡道歉。”趙亮鎬説。他的女兒將不再擔任任何職務,不光是大韓航空,也包括集團內部其他企業。(韓聯社)
根據趙亮鎬的表態,不管國土交通部和檢方的調查結果如何,趙顯娥都將辭去大韓航空副社長和在集糰子公司擔任的所有職務。趙亮鎬強調,自己會為避免類似事件再次發生而竭盡全力。
"We are sorry about the inconvenience to passengers," Korean Air said. The company said it was excessive action to have a crew member removed from a plane. The company, however, claimed it was the plane's captain who ordered the purser to leave after Cho raised the issue over the service quality and lack of crew oversight. It said the purser was in the wrong by not knowing the proper procedures.
“對於給乘客帶來的不便,我們表示歉意。”大韓航空表示。這家公司承認將一名空乘人員趕下飛機是過分之舉,但同時指出,這項導致乘務長下機的驅逐令是機長在趙顯娥投訴服務不週和管理不力後自己做出的。大韓航空稱,乘務長的錯誤在於並不清楚服務條例。(韓聯社)
現年40歲的趙顯娥5日乘坐從美國紐約飛往南韓仁川的大韓航空班機頭等艙。飛機開始滑跑時,趙顯娥發現乘務員給她提供的堅果沒有按規定放在盤中,而是裝在袋子裏。於是,她就要求機長將飛機掉頭開回登機口,並勒令乘務長下機。為此,這一航班延誤了11分鐘,而當時機上旅客並未得到任何解釋。
Her behaviour attracted heavy criticism in South Korea, where she was accused of being petty and arrogant, and prompted a state probe over a possible breach of aviation safety laws.
她(趙顯娥)的舉動在南韓激起了廣泛的批評,被指氣量狹隘且傲慢自大,並引來相關國家機構就其是否違反航空安全法展開調查。(法新社)
南韓國土交通部發表聲明説,趙顯娥已被通知前往航空安全調查委員會,就飛機上發生的事件接受調查人員問詢。南韓國土交通部一名官員説:“事發時在場的10名乘務人員接受問詢時給出互相矛盾的證詞。因此,我們有必要查明真相。”大韓航空也表示將配合政府調查。南韓國土交通部説,如果查明趙顯娥確有威脅乘務人員、擾亂客機內秩序等行為,那麼她可能觸犯了航空業相關法律法規,將受到相應處罰。
(龍二 編譯)
- 股票名稱 最新價 漲跌幅