資料圖
據中國商業聯合會媒體購物專業委員會透露，國內首個《網路和手機移動購物運營管理規範》(行業標準)正在抓緊制訂中，目前已形成草案討論稿，明年上半年有望頒布實施。
China professional committee of media shopping in business association revealed that the first domestic <operating and managing rule of online shopping on Internet and mobile phones> (standard of industry) is firmly grasping to formulate, now it has formed draft, and will probably be published in the first half of next year.
中國商業聯合會媒購委會長王文學説，據媒購委監測，伴隨網購營業額的年年攀升，操作不規範、違法經營等經營秩序混亂問題長期存在，篡改價格、虛假折扣、以次充好、假貨橫行等問題層出不窮。部分網店為達到壟斷經營目的，發起價格大戰，涉嫌不正當競爭。
Wang Wenxue, the chairman of China professional committee of media shopping in business association, said that they supervised that with increasing dramatically of online shopping’s turnover, disorder problems such as informally operating and illegally managing existed for a long period, and others like tampering price, fake discounts, selling seconds at best quality prices, fake running wild, emerged in endlessly. For goal of monopoly, some online stores launched price competition, which interfered with unfair competition.
據國家工商總局的數據，今年一季度全國工商行政管理機關共受理消費者投訴、舉報、諮詢170.1萬件，同比增長18.7%，其中網路購物問題投訴數量同比增長174.4%，增速最快。
Statistics from SAIC showed that in the first season of this year, national industry and commerce administration authorities totally accepted 1701 thousand of consumers’ cases about complaining, reporting and consulting, which increased 18.7% on year-on-year basis. Quantity of complaints about online shopping problems increased 174.4%, which increased fastest.
制訂相關法律法規和標準進行約束刻不容緩。據介紹，正在制訂的這兩份標準討論稿對網路購物、手機購物，以及電視購物、廣播購物等媒體購物業態的採購、價格、設施、支付、物流、售後等各個環節都提出了具體的規範要求，將在經過業內和專家討論後向全社會徵求意見。
Formulating related laws, rules and standards to constraint is no time to delay. It is introduced that the two standard discussion draft which is formulating have put forward specific demands in purchasing, price, facilities, payment, logistic and aftermarket of shopping online, in mobile phones, television and broadcast. After discussion of industria experts, they will ask for the society’s opinions.（作者：俞舒珺綜合報道/ 鄒婧穎 譯）
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